At Luna Shine Candles, we aim to provide a smooth and efficient shipping experience for our customers. Below are the details of our shipping process:

1. Shipping Locations

We currently ship across India. Please ensure your delivery address is complete and accurate at the time of placing the order to avoid any delays.

2. Shipping Time

• Orders are processed and shipped within 2 business days from the date of order confirmation.
• Delivery typically takes 7 to 8 business days from the date of shipment for orders within India.

Please note that delivery times may vary depending on the shipping destination, holidays, or other unforeseen circumstances beyond our control.

3. Shipping Delays

We strive to ensure timely delivery of all orders. However, any delays caused due to incorrect shipping details or lack of response from the customer (such as address verification or payment issues) are not the responsibility of Luna Shine Candles. In such cases, the delivery timeline may be extended, and we will notify you if there is a delay in processing.

4. Shipping Charges

Shipping fees are calculated based on the weight and size of your order as well as the delivery location. Shipping costs will be clearly displayed during checkout.

5. Tracking Orders

Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor the progress of your delivery.

6. Undeliverable Packages

In cases where a package cannot be delivered due to an incorrect address, failed delivery attempts, or other reasons beyond our control, it will be returned to our facility. We will contact you to arrange reshipment, and additional shipping fees may apply.

7. Damaged or Lost Items

If your order is damaged or lost during transit, please reach out to us within 48 hours of receiving the package or noticing the issue, and we will assist you with a resolution.

8. Contact Us

For any questions or concerns regarding shipping, please contact our customer support team at Lunashinecandles@gmail.com.