At Luna Shine Candles, we want to ensure that you are completely satisfied with your purchase. Please read the following policy to understand how cancellations, returns, and refunds are handled.

1. Order Cancellation

• Before Shipping: Orders can be canceled before they are shipped. If you need to cancel your order, please contact us at [email/contact details] within 24 hours of placing the order. We will process your cancellation and issue a full refund to your original payment method.

• After Shipping: Once an order has been shipped, it cannot be canceled. You may return the item after receiving it following the guidelines below.

2. Return Policy

If you are not satisfied with your purchase, you may return the product within 7 days of receiving your order, subject to the following conditions:

• Eligibility: To be eligible for a return, the product must be unused, undamaged, and in its original packaging. Items that have been used, altered, or are not in the original packaging will not be accepted for return.

• Return Process: To initiate a return, please contact our customer service team at [email/contact details] within 48 hours of receiving the product. We will provide instructions on how to return the item.

• Return Shipping: The customer is responsible for covering the cost of return shipping unless the product was damaged or defective upon arrival. We recommend using a trackable shipping service to ensure your return is received.

3. Refund Policy

Refunds are issued in the following scenarios:

• Cancelled Orders: If you cancel your order before it has been shipped, we will process a full refund to your original payment method within 5 to 7 business days.

• Returned Products: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within 7 to 10 business days.

• Damaged or Defective Products: If your order arrives damaged or defective, please contact us within 48 hours of receiving the product with photos of the damage. We will arrange for a replacement or issue a refund, depending on your preference.

4. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Clearance items or items purchased during a sale
• Customized or personalized products

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

• Check your bank account and credit card statement again, as it may take some time for the refund to be posted.
• Contact your bank or credit card company, as processing times vary.
• If you’ve done all of this and still haven’t received your refund, please contact us at [email/contact details].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, contact us at Lunashinecandles@gmail.com for instructions.