At Luna Shine Candles, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

• Personal Information: This includes details like your name, email address, shipping address, billing address, phone number, and payment information when you make a purchase or sign up for an account.

• Browsing Information: We automatically collect data related to your browsing activities, including your IP address, browser type, device information, and how you interact with our website, such as the pages you visit and the time spent on the site.

• Cookies: We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and personalize your shopping experience. You can disable cookies through your browser settings, but doing so may limit your ability to use some features of our website.

2. How We Use Your Information

We use the information we collect in the following ways:

• Order Processing: To fulfill your orders, including processing payments, arranging for shipping, and providing you with order confirmations and updates.

• Customer Support: To communicate with you about your order, respond to inquiries, and provide customer support when needed.

• Personalization: To tailor your experience on our website, recommend products, and offer promotions that match your interests.

• Marketing: With your permission, we may send you emails about our products, special offers, and promotions. You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails.

• Site Improvement: To analyze website performance and improve our services, products, and user experience.

3. Sharing Your Information

We value your privacy and will not sell or rent your personal information to third parties. However, we may share your data in the following instances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering products, or conducting marketing. These providers are contractually obligated to protect your information.

• Legal Obligations: We may disclose your information if required by law, or if we believe such action is necessary to comply with a legal obligation, protect our rights, or prevent fraud or other unlawful activity.

• Business Transfers: In the event of a merger, acquisition, or sale of our company or assets, your information may be transferred to the new owners as part of the transaction.

4. Security of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. All sensitive payment information is encrypted during transmission using Secure Socket Layer (SSL) technology. However, please be aware that no method of online data transmission is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request corrections to inaccurate or incomplete information.
• Deletion: You have the right to request the deletion of your personal information, subject to certain legal or operational requirements.
• Opt-Out: You may opt out of receiving marketing communications by clicking the “unsubscribe” link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at [email/contact details].

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.

7. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page, and the updated policy will take effect as soon as it is posted.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

Email: Lunashinecandles@gmail.com
Phone: +91 8928570359
Mailing Address: A1, Print World, Bhiwandi, Mankoli naka, Thane 421302